Learn More About
Our Policies

If you need help, call (412) 492-8116

For the below policies and regulations, an “evaluation” includes the labor and materials involved in receiving, cataloging, testing, disassembling, diagnosing, and quoting the repair of the equipment specified by the customer.

Free Evaluation

A customer is qualified to receive a free evaluation of their equipment if the following conditions are met:

  1. They have followed the instructions regarding the process for sending equipment to Servo Repair International for evaluation.
  2. The equipment for evaluation is a servo, induction, spindle, or other permanent magnet motor variant.

Rush Service

At Servo Repair International we understand better than anyone that the old cliche, "time is money", still holds true. When the pressure is on Servo Repair International offers rush evaluations and rush service to provide you with the answers almost immediately (24 to 48 hours!) and turn around your repair as soon as possible. 


Fast Service Standard

You can expect fast, reliable service from Servo Repair International even if you don't request rush service. The average time to complete an evaluation and provide you with a thorough report and quotation is less than ten working days and frequently less than ten working days from our receipt of the unit. A repair can generally be completed in a five to ten day time frame, often sooner!

Technical Support

When you're not sure what's causing the problem with your equipment or when you need some guidance once you've received your repaired equipment back from Servo Repair International, you can count on us for technical support from one of our engineers or technicians. Servo Repair International understands that solving your issue is not always as simple as just repairing your equipment and so technical support until we have repaired, is offered free of charge. 

One Year Warranty

If our technical support is not available to solve your issue, we warranty all of the parts we install and the labor we provide. If we can remedy the failure we will do so free of charge. If we cannot, we offer a full refund up to the amount you originally paid for the work. The warranty extends  for one year from the date of your shipment, so you can have the security of knowing your equipment is covered.