For the below policies and regulations, an “evaluation” includes the labor and materials involved in receiving, cataloging, testing, disassembling, diagnosing, and quoting the repair of the equipment specified by the customer.
A customer is qualified to receive a free evaluation of their equipment if the following conditions are met:
They have followed the instructions regarding the process for sending equipment to Servo Repair International for evaluation.
The equipment for evaluation is a servo, induction, spindle, or other permanent magnet motor variant.
- OR -
The equipment for evaluation is an electronic device such as a drive, amplifier, power supply, controller, or other electronic component of a servo system.
The evaluation performed by Servo Repair International can identify a failure in the equipment.
If no failure can be found in the equipment during initial testing, Servo Repair International will need to perform more advanced and time consuming tests which may disqualify the customer from receiving a free evaluation.
If the above conditions are not met or in extraordinary cases where they are met but other factors are at play, Servo Repair International may request reimbursement of labor, shipping, expediting, or other costs or expenses incurred by Servo Repair International in performing the evaluation. This reimbursement may be negotiable and will not be charged without notice to the customer.
Rush Service and No Expediting Fees
To receive the fastest turnaround and for best service a customer should follow the instructions regarding the process for sending equipment to Servo Repair International for evaluation before shipping any equipment for service.
For fastest turnaround, it is advised that the customer notify Servo Repair International by phone or email that they intend to send equipment for evaluation and to receive an RA (or tracking number.) If rush service is requested at this point, before Servo Repair International has received the equipment, an expedited evaluation of the unit can proceed as soon as the next appropriate technician is available and usually be completed within 24 to 48 hours.
Written notification of a request for rush service may be supplied on a packing list or other shipping document along with the equipment, though this is not preferred as it provides shorter notice for Servo Repair International to free up the necessary technician. If the customer has not received an RA number or has not requested rush service by the time Servo Repair International receives the equipment or has not supplied any written notification along with the equipment, it will be treated as a standard repair and may not be evaluated for five to ten working days.
If the customer neglects to notify Servo Repair International that they wish to request rush service or the customer’s situation changes and rush service becomes necessary, the customer may change the status of their job up to the point that Servo Repair International completes the evaluation and provides a quote. Please notify Servo Repair International by phone or email if you wish to expedite an evaluation.
Upon completion of the evaluation Servo Repair International will supply the customer with a quotation for the repair of the unit. For most quotations provided by Servo Repair International the promised delivery is as fast as can be provided.
In a relatively few cases the customer may request an additionally expedited delivery of the repair. Such cases are usually labor intensive jobs that require resources from vendors of Servo Repair International. The customer may request a second quote that reflects additional labor costs incurred by Servo Repair International such as overtime or additional technicians working on the equipment. The delivery may be drastically shortened but at an additional cost. This cost increase reflects the additional resources being used by Servo Repair International and not an expediting charge.
Please follow the instructions regarding the process for sending equipment to Servo Repair International prior to shipping any equipment for service. Click here to see the instructions.
Lead times on standard evaluations and standard repairs vary based on the complexity of the equipment being serviced as well as the overall workload of Servo Repair International.
The customer is entitled to limited technical support (phone conversation with staff, email correspondence) prior to requesting an evaluation to determine the necessity of transporting the equipment to the facility of Servo Repair International.
After shipment of the repaired equipment the customer is entitled to technical support with a technician or engineer via phone conversations and or email correspondence. Support is generally restricted to the expertise of the engineer or technician and subjects related to the equipment repaired by Servo Repair International.
Technical support is provided free of charge at the discretion of Servo Repair International. If Servo Repair International determines that sufficient support has been provided it may request payment for additional technical support or decline to continue support.
Servo Repair International provides a one year warranty that covers all the work performed by Servo Repair International including the parts replaced or repaired as well as the labor time spent. Parts that Servo Repair International did not perform service on will not be covered should they fail in the future.
If Servo Repair International is unable to repair a unit the customer may request a refund. Servo Repair International will not agree to a refund any greater than the original invoice amount. Coverage of shipping costs for any additional transportation between the customer and Servo Repair International may be negotiable.
Below is the Warranty language found in Servo Repair International’s “Conditions of Sale”:
Warranty and Limitation of Liability
THE WARRANTIES OF THE COMPANY DO NOT COVER, AND THE COMPANY MAKES NO WARRANTY WITH RESPECT TO ANY DEFECT, FAILURE, DEFICIENCY OR ERROR WHICH IS:
- NOT REPORTED TO THE COMPANY WITHIN THE APPLICABLE WARRANTY PERIOD: OR
- DUE TO MISAPPLICATION, MODIFICATION, DISASSEMBLY, ABUSE, IMPROPER INSTALLATION BY OTHERS, ABNORMAL CONDITIONS OF TEMPERATURE, DIRT OR CORROSIVE MATTER: OR
- DUE TO OPERATION, EITHER INTENTIONAL OR OTHERWISE, ABOVE RATED CAPACITIES OR IN AN OTHERWISE IMPROPER MANNER